Return Policy

At Prado Baby Diapers, we are committed to ensuring your satisfaction. If there are any issues with your order, our return policy is here to assist you.

Eligibility for Returns

1. Damaged or Defective Items: Products received in a damaged, defective, or incorrect condition are eligible for return or exchange. Contact us within 7 days of delivery to begin the process.

2. Unopened and Unused Products: We accept returns for unopened and unused products within 7 days of delivery, as long as the original packaging remains intact.

3. Non-Returnable Items:

• Opened, used, or tampered products.

Return Process

1. Contact Us: Submit a return request through our Contact Us page or email us at [email address] with your order number and issue description.

2. Approval: Once approved, we will provide detailed instructions for the return, including the shipping address.

3. Packaging: Package the item securely to prevent damage during shipping.

4. Shipping:

• Customers bear the return shipping costs unless the error is on our part (e.g., defective or incorrect item).

• Use a trustworthy courier service and share tracking details with us.

Refunds and Exchanges

1. Refund Options:

• Refunds will be issued to the original payment method or as store credit.

• Processing refunds typically takes 7-10 business days after we receive and inspect the returned item.

2. Exchanges: Specify the replacement product during the return process. Exchanges are subject to availability.

Notes:

• Ensure all returns are initiated within the 7-day period.

• Prado Baby Diapers reserves the right to reject returns or refunds for items that fail to meet our policy standards.

If you have any questions, feel free to contact us. Thank you for trusting Prado Baby Diapers!